21bit Casino Privacy Policy
This Privacy Policy explains how 21bit Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services, contact us or otherwise interact with the platform. It is intended for players in Australia and should be read together with the applicable casino terms and conditions.
21bit Casino is committed to handling personal information responsibly and transparently. By using the website, you acknowledge that information may be processed as described below. If you are under 18, you must not create an account or use the services.
Information We May Collect
The information collected by 21bit Casino depends on how you use the website and the services available to you. Some information is provided directly by you, while other information is collected automatically when you browse or play.
- Identity details, such as your name, date of birth and gender where required for account administration.
- Contact details, including your email address and other information used to communicate with you.
- Account information, such as login details, preferences, responsible gambling settings and account history.
- Verification information, which may include documents or data needed to confirm identity, age, eligibility or the source of funds.
- Transaction details relating to deposits, withdrawals, bonuses, wagers, winnings and payment activity. Payment card details may be handled by authorised payment providers rather than stored directly by us.
- Technical information, including IP address, browser type, device characteristics, operating system, language settings and general location information.
- Communication records, including messages sent to customer support, feedback, complaints and information provided during account reviews.
Please provide accurate and current information. If you submit information about another person, you should have the authority to do so and should ensure that person understands how their information may be used.
How We Use Personal Data
We process personal information for purposes connected with operating a secure and reliable online casino. These purposes may include:
- Creating, maintaining and administering your 21bit Casino account.
- Processing deposits, withdrawals, wagers, bonuses and other account transactions.
- Confirming age, identity and eligibility, and conducting appropriate verification checks.
- Protecting the platform against fraud, money laundering, payment abuse, account misuse, collusion and other unlawful or harmful activity.
- Providing customer support, responding to enquiries and resolving disputes.
- Personalising website features, improving functionality and analysing how the services are used.
- Sending service communications, including security alerts, account notices and operational updates.
- Sending promotional communications where permitted and where you have provided the necessary consent or where another lawful basis applies.
- Meeting applicable legal, regulatory, accounting and record-keeping obligations.
We may also use aggregated or de-identified information for research, reporting and service development. Such information is not intended to identify an individual player.
Cookies and Related Tools
21bit Casino may use cookies, software development kits, pixels, local storage and similar technologies. These tools can remember preferences, maintain sessions, support security and help us understand website performance.
- Essential technologies help the website function, keep accounts secure and enable requested services.
- Preference technologies remember choices such as language, display settings and other account or browser preferences.
- Analytics technologies provide information about visits, navigation and technical performance.
- Marketing technologies may help measure campaigns or present communications that are more relevant to your interests, where permitted.
You can often manage cookies through your browser or device settings. Disabling certain technologies may affect the availability, security or functionality of parts of the website. Where required, we will provide appropriate choices concerning non-essential cookies.
When Information Is Shared
Personal information is shared only where reasonably necessary for the purposes described in this policy or where disclosure is otherwise permitted or required. Depending on the circumstances, recipients may include:
- Payment processors, banks and financial service providers involved in account transactions.
- Identity verification, fraud prevention, risk management and compliance service providers.
- Technology, hosting, security, analytics, communications and customer support providers.
- Professional advisers, auditors and insurers who are subject to appropriate confidentiality obligations.
- Corporate entities involved in a restructuring, merger, acquisition or transfer of relevant business assets.
- Courts, law enforcement bodies, government agencies or other authorities where disclosure is legally required or reasonably necessary to protect rights and safety.
We do not intend to sell personal information as a standalone commercial product. Service providers receiving information on our behalf are expected to use it only for authorised purposes and to apply suitable safeguards.
Keeping Information Secure
21bit Casino uses administrative, technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure, loss and misuse. These measures may include access controls, account authentication, encryption or secure transmission methods, monitoring and staff confidentiality obligations.
No online service can guarantee absolute security. You are responsible for keeping your account credentials confidential, using a secure device and notifying us promptly if you suspect unauthorised access. We may restrict or suspend an account where necessary to protect the player, the platform or other users.
How Long Data Is Kept
We retain personal information for as long as it is reasonably needed to provide services, administer an account, manage transactions, investigate activity, resolve complaints or meet applicable legal, compliance, tax and accounting requirements.
Retention periods vary according to the type of information and the reason it was collected. When information is no longer required, we may delete it, anonymise it or securely dispose of it. Some data may remain in backups or records for a limited period before it is removed in the ordinary course of system management.
Your Privacy Choices
Depending on applicable law and the circumstances of the request, you may have rights concerning your personal information. These may include the ability to:
- Request access to personal information held about you.
- Ask for inaccurate, incomplete or outdated information to be corrected.
- Request deletion or restriction of information where there is a valid basis to do so.
- Object to certain processing activities or withdraw consent where processing relies on consent.
- Opt out of promotional communications by using the available unsubscribe option or account settings.
- Ask for information about how your personal data is handled and with whom it may be shared.
These rights are not absolute and may be affected by identity verification, legal duties, fraud prevention needs, contractual requirements or the rights of other people. We may request additional information to confirm your identity before responding. If you believe your privacy concern has not been addressed, you may have the option to contact a relevant privacy or data protection authority.
Services Operated by Others
The website may contain links, integrations or features provided by third parties. Examples can include payment gateways, verification tools, analytics providers, social media features and advertising services. Those providers may collect and process information under their own privacy notices.
21bit Casino does not control the privacy practices, security measures or content of an external service. You should review the relevant third-party terms before using an external feature or submitting information through it. A link or integration does not necessarily mean that 21bit Casino endorses the third party.
Processing Outside Australia
Some service providers or business partners may process or store information in countries outside Australia. Where this occurs, information may be subject to the laws of the country in which it is handled, which may provide protections different from those available in Australia.
We take reasonable steps to assess service providers and use contractual, technical or organisational safeguards appropriate to the nature of the information and the services provided. By using the platform, you acknowledge that international processing may occur as part of operating the website, providing payments, maintaining technology and supporting account security.
Changes to This Policy
We may update this Privacy Policy when our services, technology, business arrangements or legal obligations change. The revised version will be posted on the website with an updated notice where appropriate. Changes will generally apply from the time they are published unless a later date is stated.
You should review this page periodically, particularly before continuing to use the services after a material update. Continued use of 21bit Casino following publication of changes may indicate acceptance of the revised policy to the extent permitted by law.
Contact and Privacy Enquiries
If you have a question about this Privacy Policy, want to exercise a privacy right or wish to raise a concern about the handling of your information, please contact 21bit Casino at [email protected]. Include enough detail for us to understand your request, but do not send payment card numbers, passwords or other unnecessary sensitive information.
We will review enquiries and may ask for information needed to verify your identity and protect account security. We aim to respond within a reasonable period, subject to the complexity of the request and any legal or operational limits that apply.
Last updated: